FAQs - Frequently Asked Questions

Regarding the Duralabel PRO
Thermal Label Printers

This page presents frequently asked questions about the DuraLabel PRO Printers. We also have a page that addresses general labeling questions

The following provides quick answers to questions asked about the DuraLabel PRO label printers. If you need assistance with your DuraLabel Printer, please feel free to call us. If you need assistance with a label printer that was not purchased from us, we'll be glad to do what we can to help. We have over 30 years of expert experience with a wide variety of brands and models of labeling machines. Please use this tech. support form to send your question to us.

The indicator light stays off when the printer is turned on.

Answer
Check all the power connections on the back of the printer. Be sure that the AC adapter is connected to the printer and the power is plugged into an active outlet.

The green indicator light is on, but the printer doesn't work.

Answer
Check to be sure the interface cable between the printer and computer is attached correctly and is securely attached.

The printer appears to be working, but it does not print.

Answer
Check that the label roll is properly loaded into the printer, with the labels facing up. Make sure you are using direct thermal label material.

Check to be sure that upper part of the printer (the part on which the ribbon is mounted) has been firmly pressed down and is locked into place. If it is not locked down, the ribbon may not be coming into contact with the tape.

The printing quality is poor.

Answer
Clean the print head carefully. Adjust the darkness setting, or run the printer at a slower printing speed.

The labels are not completely printed.

Answer
Check for and remove any label, or pieces of a label, stuck on the print head.

Labels are stuck on the print head.

Answer
Remove stuck labels and make sure any curled or damaged label is removed from the label roll prior to loading the roll.

The printer continues to print even though it has run out of labels.

Answer
Check for and remove any label stuck on the gap sensor or paper guide.

Printing stops and the indicator is flashing.

Answer

There may be program error, use the “Dump Mode” to debug.

Check to see whether the label gap is too small. The label gap must be larger than 1/16 inch.

Check and remove any stuck label on gap sensor.

The label being printed has large areas of black graphics. The black areas are not as dark as they should be.

Answer
Run the printer at a slower speed.

Additional information for owners of the DuraLabel PRO printer.