FAQs

Frequently Asked Questions
Regarding the DuraLabel PRO

Use this page to research your questions regarding DuraLabel PRO Printers. Or look up frequently asked general labeling questions

The following provides quick answers to questions asked about the DuraLabel PRO label printers. If you need assistance with your DuraLabel Printer beyond what is presented here, please call us. If you need assistance with a label printer that was not purchased from us, we'll be glad to do what we can to help. We have over 30 years of expert experience with a wide variety of brands and models of labeling machines. Please use this tech. support form to send your question(s) to us.

Call 1-888-326-9244 for more information

Question:

The indicator light stays off when the printer is turned on.

Answer
Check all the power connections on the back of the printer. Be sure that the AC adapter is connected to the printer and the power is plugged into an active outlet.

The green indicator light is on, but the printer doesn't work.

Answer
Check to ensure the interface cable between the printer and computer is connected correctly and is securely attached.

The printer appears to be working, but it does not print.

Answer
Check that the label roll is properly loaded into the printer, with the labels facing up. Make sure you are using direct thermal label material.

Be sure that the upper part of the printer (the part on which the ribbon is mounted) has been firmly pressed down and is locked into place. If it is not locked down, the ribbon may not be coming into contact with the tape.

The printing quality is poor.

Answer
Clean the print head carefully. Adjust the darkness setting, or run the printer at a slower printing speed.

The labels are not completely printed.

Answer
Check for and remove any label, or pieces of a label, stuck on the print head.

Labels are stuck on the print head.

Answer
Remove stuck labels and make sure any curled or damaged label is removed from the label roll prior to loading the roll.

The printer continues to print even though it has run out of labels.

Answer
Check for and remove any label stuck on the gap sensor or paper guide.

Printing stops and the indicator is flashing.

Answer
There may be a program error; use the "Dump Mode" to debug.

Check to see whether the label gap is too small. The label gap must be larger than 1/16 inch. Check and remove any stuck label on gap sensor.

The label being printed has large areas of black graphics. The black areas are not as dark as they should be.

Answer
Run the printer at a slower speed.

Additional information for owners of the DuraLabel PRO printer.