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Why doesn't the Find Feature display the correct label?

If there is a single quote ( ' ) included anywhere in the chemical name (RTK labels) or equipment ID (Arc Flash labels) name, when you double click on it the Find feature will not display the label.

For RTK labels, make a note of the CAS number and then use the CAS Number Find feature to locate the CAS number. You'll then be able to display the label by double clicking on the CAS number.

The latest update of the Arc Flash software includes a feature that prevents the use of a single quote in the Equipment ID.

Why can't I save two entries using the same chemical name (for RTK labels) or the same Equipment ID (Arc Flash labels)?

The software is specifically designed to not allow two entries for the same chemical. This prevents the wrong label from being printed for a specific chemical. If the same chemical has different levels of hazard associated with it, possibly due to different concentrations for example, then the concentration should be included as a part of the chemical name.

The CAS number is used to identify the chemical without regard to concentration (for example), and duplicate CAS numbers are allowed.

How do I get the printer to print correctly on Die-Cut labels?

See Printer Setup and/or Aligning Text.

Why do I get an error message when I try to print the label for "Diazomethane"?

We have found a typo in the pictograms for the chemical Diazomethane. The typo results in the software not being able to print the label for this chemical. You will get an error message that says that the software can not find the chkr.wmf file.

In the pictograms the last pictogram is listed as "chkr". It should be "chkresp". This can be corrected by clicking on the "EDIT" button, making the correction, and clicking on the "SAVE" button.

Please note that the CHKRESP pictogram is included for all chemicals. You should always replace this pictogram with the appropriate one, as specified on the MSDS and in your facility's safety rules.

These responses don't answer my question. What do I do?

You can Submit a Question or give us a call. Our technical support staff can be reached at:
1.800.788.5572